Frequently Asked Questions
What is CBD?
CBD, short abbreviation for cannabidiol, is one of more than sixty different compounds found in cannabis, however the vast majority of cannabidiol is extracted from hemp. Hemp is a commonly used term for strains of the cannabis sativa plant with very low levels of THC. Hemp has a long history of use in various products all over the world.
Is CBD legal?
CBD is legal in all 50 states. The Federal and Drug Administration considers hemp products to be food-based, which means that there are no legal restrictions on their import, export, production, sale, or consumption in America. This holds true for a large portion of the world as well as hemp oil is legal in 40 different countries.
Do Your Products Contain THC or Synthetics?
We do not use THC or synthetics in any of our products. Our goal is to create great, natural CBD products, and we refuse to compromise on quality. Our CBD is constantly tested to ensure quality and all our products are made using a proprietary cold press extraction method.
Is CBD Psychoactive?
Cannabidiol (CBD) is non-psychoactive. While there is speculation that cannabidiol may have an effect on certain mental disorders, CBD has no intrinsic effect on the human mind.
What is the Difference between Hemp and Marijuana?
While hemp and marijuana are both species of cannabis, they are very different in terms of uses. Hemp, also known as industrial hemp, refers to a cannabis sativa which is known for its low levels of tetrahydrocannabinol (THC). Hemp has longed been used for a variety of different products, such as food, fiber, building materials, plastics, paper, jewelry, cordage, bedding materials, water and soil purification, and many others. Because of this, hemp is considered by the Food and Drug Administration to be a food product, and therefore legal in the United States. While international and national laws may vary, hemp products are legal in most countries. Consult your local legal and medical authority for any consumption issues.
Will CBD Help Me?
While CBD has been shown in various studies to have a multitude of health benefits, the Food and Drug Administration does not currently recognize cannabinoid products as health products. Please read the product descriptions for any product in which you have an interest, as this will help shed light on what the best product is for you. In addition, there is no shortage of published research online for those interested. Please consult your physician before taking any of our products.
Why Am I Not Feeling the Desired Effect?
CBD, or cannabidiol, is a non-psychoactive substance, meaning there will not be any associated euphoria or “high”. CBD has been reported to cause a sense of calm in some users, but this depends on a wide range of different factors.
Where do you ship?
We ship everywhere in America and we ship internationally as well. We are constantly monitoring the laws concerning shipments across borders in the context of hemp products.
My order did not process, but funds were taken from of my account. What do I do?
What you may be viewing on your account is only an authorization hold. This charge is scheduled to be released within 24-72 business hours. The reason this has happened is due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers. If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again or contact your financial institution for assistance.
What If I Cannot Enter My Discount Code?
If you are experiencing an issue when entering your coupon code, DO NOT PROCESS YOUR CREDIT CARD. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.
What If My Discount Code Expired?
Although your discount code has expired, we offer new discounts regularly. Be on the lookout for future discount codes! If you experience trouble purchasing with a discount code, please do not hesitate to contact us.
What is Your Return/Refund Policy?
Returns are only accepted on unopened products within 15 days of purchasing. If 15 days have passed since your purchase, we cannot offer refunds or exchanges. All returned items must be unopened and in the same condition as when purchased. This includes the original packaging and any included accessories. A receipt, or proof of purchase, is required for all returns.
When Will My Order Be Shipped?
Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing and handling (including other expedited services). In most instances, all orders are usually shipped same day. Orders processed through the weekend will be processed on the following Monday of the next week. Shipments are not processed on weekends or national holidays.